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Frequently Asked Questions

ABOUT US

USING EUCERIN PRODUCTS

EUCERIN INGREDIENTS

SUN PROTECTION

ROSACEA AND REDNESS RELIEF

AQUAPHOR

LOOKING FOR EUCERIN PRODUCTS

RESEARCH

 

About Us

Q: What does Eucerin do and who owns the company?

A: Eucerin provides gentle, effective skincare that dermatologists trust. With a full line of clinically proven products for cleansing, moisturizing, healing and protection, you’re sure to find products that are just right for you and your family. Eucerin is owned by Beiersdorf AG, a leading manufacturer of products for skin and beauty care with over 125 years of experience in research and development.

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Using Eucerin Products

Q: Can I use Eucerin body cremes and lotions on my face?

A: Yes! Eucerin and Aquaphor products are non-comedogenic, gentle and formulated for sensitive skin, so they can be used on the face. However, since these products are designed primarily for use on the hands and body, you may prefer the feel of a moisturizer formulated specifically for facial use. Additionally, many of these hand and body products don't provide sun protection.

Eucerin Extra Protective Moisture Lotion SPF 30, Eucerin Q10 Anti-Wrinkle Creme and Eucerin Q10 Anti-Wrinkle Lotion SPF 15 are all formulated for use on the face.

If your skin is visibly red, Eucerin Redness Relief has a line of three products specifically developed for your facial skin's unique needs.

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Q: Can I use Eucerin body cremes and lotions on my hands?

A: Sure, but we suggest Eucerin Plus Intensive Repair Hand Creme and Eucerin Daily Skin Balance Hand Creme. These non-greasy, fast-absorbing formulas soften and smooth rough, dry hands without leaving a sticky after-feel.

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Q: Can Eucerin and Aquaphor products be used on children?

A: The Eucerin Original Creme, Eucerin Original Lotion, Aquaphor Healing Ointment, Aquaphor Gentle Wash and Eucerin Calming Creme are appropriate for use on children over 2 years of age. For children under 2 or if you have any questions about the suitability of any product for your child, please consult your pediatrician. 

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Q: Can I use Eucerin and Aquaphor products if I'm pregnant?

A: All of our skincare products are tested and formulated to be safe. If you have specific concerns or questions about using any of our products while pregnant, check with your doctor.

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Q: My infant has diaper rash. Will Eucerin Calming Creme help?

A: Eucerin Calming Creme is not appropriate for use on diaper rash. Aquaphor Healing Ointment protects chafed skin associated with diaper rash and helps protect from wetness. It's clinically proven to reduce the symptoms of diaper rash within six hours.

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Q: What is the shelf life for Eucerin and Aquaphor products? Can I use them after their expiration date has passed?

A: Shelf life varies by product, but most Eucerin and Aquaphor products are safe to use for two years after being produced. Although they will not be harmful after their expiration date has passed, products may begin to deteriorate and active ingredients may become less effective. For this reason, we recommend that you replace any unused product after the expiration date has passed, or if the product doesn't look or feel right.

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Eucerin Ingredients

Q: Can I get the ingredient list for a particular Eucerin or Aquaphor product?

A: The ingredient list for each Eucerin and Aquaphor product is displayed on its packaging and on its product page, under the “Ingredients” tab, on this website. If you are sensitive to a particular ingredient, or have any other concern, we suggest that you consult your dermatologist.

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Q: I've heard that alcohol can dry out the skin. Why do Eucerin products contain alcohol if they are supposed to be moisturizing?

A: In chemistry, there is a group of substances with the collective name "alcohols." They have many different properties. Cetyl alcohol and lanolin alcohol are often used as emulsifying agents and actually have a moisturizing—not drying—effect on the skin.

If you have any concerns regarding the suitability of a product for use on you or your child, please consult a dermatologist or pediatrician.

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Q: I think I may be sensitive to lanolin and I see that several Eucerin products contain lanolin alcohol. Should I be concerned?

A: Lanolin alcohol is a purified derivative of lanolin. It retains the moisturizing properties of lanolin; however, because natural impurities are removed, lanolin alcohol has a much lower potential for irritation than lanolin does. The lanolin alcohol used in Eucerin and Aquaphor products must meet extremely strict quality and purity standards. Further, all Eucerin and Aquaphor products are clinically proven to be gentle for sensitive skin.

However, if you are concerned about lanolin, we suggest that you consult your dermatologist before using any product you haven't used in the past.

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Q: I see that your products are fragrance-free. What's the difference between fragrance-free and unscented?

A: Fragrances are a leading cause of irritation for sensitive skin. A product labeled "unscented" may contain subtle masking fragrances, which are used to cover up medicinal or unpleasant product odors. "Fragrance-free" means that a product contains absolutely no fragrance. Most dermatologists recommend fragrance-free products.

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Q: I see that some of your products contain urea. What is urea, where does it come from and what does it do?

A: Urea is a skin conditioner and humectant (meaning that it draws moisture into the skin). It occurs naturally in the skin, as part of skin's natural moisturizing factor. The urea in Eucerin products is synthetically produced from inorganic salts and does NOT come from humans or any animals.

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Sun Protection

Q: Do your lotions with SPF protect against UVA and UVB rays?

A: Yes. All Eucerin products with SPF contain sunscreens to help protect against both UVA and UVB radiation.

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Q: Can I use a sunscreen on top of a Eucerin moisturizer?

A: Yes. Apply your Eucerin moisturizer first, and then the sunscreen (or a foundation with sunscreen) over it.

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Rosacea and Redness Relief

Q: Can I use Eucerin Redness Relief Soothing Night Creme during the day?

A: Yes, although we recommend that you use Eucerin Redness Relief Daily Perfecting Lotion SPF 15 during the day, instead. This product contains Green Color Neutralizers, which instantly counteract visible redness, and also contains sun protection, making it a great choice for the daytime. However, if you prefer Eucerin Redness Relief Soothing Night Creme, just remember to use a sunscreen over it.

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Q: Can I use Eucerin Redness Relief products if my dermatologist has prescribed topical medications for rosacea?

A: Eucerin Redness Relief is clinically proven compatible with metronidazole and azelaic acid, two of the most commonly prescribed topical Rx rosacea medications.

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Q: I don't know if I have rosacea, but my face gets red a lot. How do I know for sure?

A: In some cases, facial redness is a symptom of a skin condition called rosacea. If you think you may have rosacea, or if your skin is persistently red, we suggest you consult a dermatologist. Click here to find one in your area.

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Aquaphor

Q: When should I use Aquaphor instead of Eucerin?

A: As a general rule, use Aquaphor when skin is healing. Aquaphor intensively moisturizes, soothes and protects dry, cracked or irritated skin to help it heal. Aquaphor will also help prevent chafing and chapping.

Eucerin moisturizers are also very effective, but are more suitable for use under clothing and makeup, because they absorb into the skin more quickly than Aquaphor does.

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Q: Is there a difference between Aquaphor Healing Ointment and Aquaphor Baby Healing Ointment? Why do the packages look different if the product is the same?

A: There’s no difference between these two products. We made Aquaphor Healing Ointment available in a baby package to better help moms locate it in the store.

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Looking for Eucerin Products

Q: Where can I purchase Eucerin and Aquaphor products?

A: Our products are available in drug, food and general merchandise retail stores, as well as online. To see a list of stores where Eucerin is sold, click here.

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Q: Can I order products directly from your company?

A: We do not sell our products directly to consumers. Eucerin and Aquaphor products are available in drug, food and general merchandise retail stores, as well as through Internet retail channels. To see a list of stores where Eucerin is sold, click here.

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Q: Do you sell all of the Eucerin products on your international website here in the U.S.?

A: No. Just as not all American brands are sold elsewhere in the world, not every Eucerin product is available worldwide. To find out which products are available here in the U.S., click here.

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Q: I can’t find my Eucerin product. Has it been changed or discontinued?

A: Discontinued Products 

Many factors are considered when choosing to discontinue or introduce a product or size. These decisions are not made impulsively, but in response to consumer preferences and purchasing patterns throughout the country. Here is a list of recently discontinued products:

     - Eucerin Itch Relief Spray
     - Eucerin Plus Intensive Repair Enriched Body Creme 

We apologize for discontinuing your favorite product. Please call or email us regarding the product and we will forward the information to all appropriate executives. Click here for contact info.

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Research

Q: What research do you conduct to support your advertising claims?

A: We conduct extensive scientific research and laboratory testing, as well as in-home and clinical testing, to make sure our advertising claims are factual. Because of the competitive nature of our business, we do not provide details to individuals about any specific research we conduct.

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Q: Are your products tested on animals?

A: No, our company does not test our products on animals. Product safety is important to us. We conduct product clinical and use tests with human volunteers. Other product safety tests are conducted using high-technology testing methods that do not involve animals.

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To Speak With a Representative

1-800-227-4703
Monday - Friday, 9:30am - 4:30pm ET

If your concern is of a medical nature, please be sure to contact your healthcare professional.

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