I ordered this product to help with dry , cracked hands from extra handwashing during COVID-19 crisis because I really like the Eucerin Original Healing Cream. Unfortunately, the first time I applied the product, I had a very negative reaction. The product created a painful, burning feeling upon application and caused a raised rash on my hands.
We're very sorry to learn about your experience with our Eucerin Advanced Repair Hand Cream. We're glad that you've been pleased with the Eucerin Original Healing Cream. Our Consumer Relations Team is here to help. We've reached out to you via email so we can assist you. If you prefer, you can call us directly at 1-800-227-4703. For best in class service, please have the product with you if you call. We hope to hear from you.